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TCS End User Terms and Conditions

Before you use any of our offerings, please review the applicable End User License Agreement or Terms of Service. If you have any questions, please email our sales team at [email protected].
Last updated: June , 2017

By accessing the TCS hosted service specified in your Order (the “Service Offering”), you agree to be bound by these terms of service between you and TCS (“Agreement”). This Agreement also includes the applicable Service Description, Privacy Addendum, Third Party Terms, Support Policy, and Service Level Agreement. If you do not agree to this Agreement, you must not access the Service Offering. “You” means you individually or the entity that you represent. If you are entering into this Agreement for an entity, you represent to us that you have legal authority to bind that entity. “TCS,” “we,” or “us” means Thunder Cloud Services, LLC, a Utah limited liability company, to the extent that you purchase the Service Offering in the United States. Capitalized terms used in this Agreement are defined throughout this Agreement and in Section 14.
1. The Service Offering.
1.1 Generally. This Agreement governs your access to and use of the Service Offering. We may deliver the Service Offering to you with the assistance of our affiliates, licensors and service providers. You will comply with all laws, rules and regulations applicable to your use of the Service Offering. You also will comply with the applicable Third Party Terms, Service Description, Privacy Addendum, and Support Policy. If you access the Service Offering, or any of its features or functionality, on an evaluation or beta basis, please see Section 1.5 for other terms that apply to you.

1.2 Access to the Service Offering. You may access and use the Service Offering solely for your own benefit and only in accordance with this Agreement. To access the Service Offering, you must register for the Service Offering and set up an authorized account with Login Credentials. You may monitor and manage your Service Offering account via the user portal at through the Service Offering Portal made available to you. You must keep confidential your Login Credentials. If you set up an authorized account for an organization, you must require that all authorized Users of that account (including anyone providing services to you) keep confidential their Login Credentials. You must keep your registration information accurate, complete and current for as long as you use the Service Offering. You are responsible for any use that occurs under your Login Credentials, including any activities by you or your employees, contractors or agents. If you believe an unauthorized person has gained access to your Login Credentials, you must notify us as soon as possible by submitting a request to [email protected].

1.3 Verifying Compliance; Cooperation. We have the right to verify your compliance with this Agreement. If we seek to verify that compliance, you will provide information or other materials reasonably requested by us to assist in the verification. We monitor the overall performance and stability of the infrastructure of the Service Offering. You may not block or interfere with that monitoring. If we reasonably believe a problem with the Service Offering may be attributable to Your Content or your use of the Service Offering, you will cooperate with us to identify the source of and resolve that problem.

1.4 Third Party Content. As part of your use of the Service Offering, you may receive access to Third Party Content, which is subject to separate terms. If so, those separate terms will prevail over this Agreement as to your use of the Third Party Content. Third Party Content is available “AS IS” without indemnification, support (unless otherwise noted in the Third Party Terms), or warranty or condition of any kind You are responsible for reviewing, accepting, and complying with any third party terms of use or other restrictions applicable to the Third Party Content. Those terms will be available to you in the Third Party Terms or through a notification within the Service Offering. We reserve the right to suspend or terminate the Third Party Content at any time. We will use commercially reasonable efforts to provide reasonable notice of that suspension or termination.

1.5 Evaluation and Beta Use. If you access the Service Offering, or a feature or functionality of the Service Offering, on an evaluation or beta basis (either referred to as the “Evaluation Service”), then you may use the Evaluation Service only for evaluation purposes and for the period we specify. You must not use the Evaluation Service for any production computing activity. Notwithstanding any other provision of this Agreement, we provide the Evaluation Service (a) free of charge and without support; and (b) “AS IS”, excluding any Service Level Agreement, and without indemnification or warranty or condition of any kind. Also, certain features or services described in the Service Description may not be available for the Evaluation Service. You will not have access to Your Content or the Evaluation Service when it terminates, and the features and functionality of the Evaluation Service do not constitute an implied commitment to offer them to you or anyone as part of the Service Offering on a generally available basis.

1.6 Open Source Software. You may receive open source software when you use the Service Offering. Any open source software distributed to you is made available under the applicable open source license. You may obtain a copy of these licenses and any source code (and modifications) that we are required to make available under these licenses (the “Source Files”) at or by sending a written request, with your name and address, to: Thunder Cloud Services, LLC, 2279 N. University Parkway, Suite 208, Provo, UT 84604, United States of America.
2. Data Protection and Security.
2.1 Data Protection. We will process personal data contained in Your Content, and maintain appropriate technical and organizational measures (administrative, physical and technical safeguards), as set forth in the Privacy Addendum.

2.2 Your Content; Security. You are solely responsible for Your Content. Except as provided by the Privacy Addendum, You are responsible for protecting the security of Your Content, including any access to Your Content that you might provide to your employees, customers or other third parties, and when it is in transit to and from the Service Offering. The Service Offering provides you with certain software and functionality to help you protect Your Content from unauthorized access. You must take and maintain appropriate steps regarding the security, protection and backup of Your Content, which might include the use of encryption technology to protect Your Content from unauthorized access. You are responsible for providing any necessary notices to Users and for obtaining any legally-required consents from Users concerning their use of the Service Offering. You are responsible for complying with any laws or regulations that might apply to Your Content. You are responsible for any losses or other consequences arising from your failure to encrypt or back up Your Content.
3. Acceptable Use.
3.1 General Restrictions. You and any Users accessing the Service Offering through you may not: (a) resell or sublicense the Service Offering; or (b) use or access the Service Offering: (i) in a way prohibited by law, regulation, governmental order or decree; (ii) to violate any rights of others; (iii) to try to gain unauthorized access to, test the vulnerability of, or disrupt the Service Offering or any other service, device, data, account or network; (iv) to spam or distribute malware; (v) in a way that could harm the Service Offering or impair anyone else’s use of it; (vi) in a way intended to work around the Service Offering’s technical limitations, recurring fees or usage limits; or (vii) in any application or situation where failure of the Service Offering could lead to the death or serious bodily injury of any person, or to severe physical or environmental damage. You must ensure that your Users comply with the terms of this Agreement, and you agree that if you become aware of any violation by one of your Users, you will immediately terminate that User’s access to Your Content. If we have reason to believe that you or your Users have breached this Agreement, we or our designated representative may review your use of the Service Offering, including your account, Your Content, and your records, to verify your compliance with this Agreement.

3.2 Content Restrictions. You will take steps to ensure that any User does not post content that: (a) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to anyone; (b) may create a risk of any other loss or damage to any person or property; (c) may constitute or contribute to a crime or tort; (d) contains any information or content that is illegal, unlawful, harmful, abusive, pornographic, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, or otherwise objectionable; or (e) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships. You are responsible for any software, product or service that a third party licenses, sells or makes available to you that you install or use with the Service Offering. Your use of that software, product or service is governed by separate terms between you and that third party. We are not a party to and are not bound by any of those separate terms. You represent and warrant that Your Content does not and will not violate any third-party rights, including any Intellectual Property Rights, and rights of publicity and privacy. You will ensure that your use of the Service Offering complies at all times with your privacy policies and all applicable laws and regulations, including any encryption requirements.

3.3 Violations of Acceptable Use. If you become aware that any of Your Content or any User’s access to or use of Your Content violates Sections 3.1 or 3.2, you will take immediate action to remove the applicable part of Your Content or suspend the User’s access. We may also ask you to take action within a certain time period, and if you fail to comply with the request, we may suspend your account pursuant to Section 6.

3.4 Notification of Infringement Concerns. If you believe that your copyrighted work has been copied and is accessible on the Service Offering in a way that constitutes copyright infringement, please send a notice to us at [email protected]
4. IP Ownership.
4.1 Ownership of Service Offering. We and our licensors own and retain all right, title and interest in and to the Service Offering and any related TCS Software, including all improvements, enhancements, modifications and derivative works thereof, and all Intellectual Property Rights therein. This includes any information that we collect and analyze in connection with the Service Offering, such as usage patterns, user feedback and other information to improve and evolve our software products and services offerings. Your rights to use the Service Offering are limited to those expressly granted in this Agreement. No other rights with respect to the Service Offering, any related TCS Software, or any related Intellectual Property Rights are implied.

4.2 Ownership of Your Content. You and your authorized Users retain all right, title and interest in and to Your Content and all Intellectual Property Rights therein. Our rights to access and use Your Content are limited to those expressly granted in this Agreement. No other rights with respect to Your Content or any related Intellectual Property Rights are implied.

4.3. Feedback. We will be free to use for any purpose any feedback (such as comments or suggestions) that you provide to us regarding the Service Offering. You hereby grant to us a non-exclusive, perpetual, irrevocable, royalty-free, transferable, worldwide right and license, with the right to sublicense, to use, reproduce, perform, display, disclose, distribute, modify, prepare derivative works of and otherwise exploit the feedback without restriction in any manner now known or in the future conceived and to make, use, sell, offer to sell, import and export any product or service that incorporates the feedback.
5. Orders, Delivery, Payment, and Taxes.
5.1 Orders Generally. All Orders issued to TCS are subject to the terms of this Agreement and are not binding until accepted by TCS. We are not required to provide any Service Offering to you until you provide all information we require for processing your Order. Your Order will be deemed accepted when we authorize the purchased Service Offering for your Login Credentials.

5.2 Delivery. When TCS accepts your Order for the Service Offering, we will deliver the corresponding Login Credentials to you by email to the address associated with your account.

5.3 Direct Orders. This Section 5.3 applies only to Orders and purchases you make directly with TCS. A TCS authorized reseller might specify similar terms when you make an Order or purchase through that reseller.

5.3.1 Purchase Orders. For Subscription-based Service Offering orders placed directly with TCS, you must issue a purchase order to TCS for the initial Service Offering order, but a purchase order is not required for us to invoice you for the monthly billings that occur after the initial Order billing.

5.3.2 Invoicing and Payment. For our subscription-based Service Offering, you will be billed in advance of the period being charged for. Your credit or debit card on file will be charged on the monthly or annual renewal dates the applicable fees for the monthly or annual charges without the requirement of receiving an invoice or reminder notice. The applicable fees for the Service Offering will be governed by the then-current applicable price list at the time of the charge. We may increase or add new fees for the Service Offering by notifying you at least 30 days in advance.

5.3.3 Taxes. Service Offering fees are exclusive of Taxes. “Taxes” means any sales, VAT, GST (Goods and Services Tax), use, gross receipts, business and occupation, and other taxes (other than taxes on our income), export and import fees, customs duties and similar charges imposed by any government or other authority. You shall pay or reimburse us for all Taxes arising out of the transactions contemplated by this Agreement.
6. Temporary Suspension.
6.1 Generally. We may suspend your use of the Service Offering if we reasonably determine: (a) payment for the Service Offering is not received on the date on which payment is due; (b) you are, or your use of the Service Offering is, in breach of this Agreement; (c) you fail to address our request to take action as specified in Section 3.3; (d) your use of the Service Offering poses a security risk to the Service Offering or other users of the Service Offering; or (e) suspension is required pursuant to our receipt of a subpoena, court order, or other request by a law enforcement agency. We will give you notice before we suspend, subject to applicable law, and unless we reasonably determine that providing the notice presents risk of harm to the Service Offering or any person or property.

6.2 Effect of Suspension. You will remain responsible for all fees incurred before or during any suspension. You will not be entitled to any service credits under any applicable Service Level Agreement that you might have otherwise accrued during the period of suspension.
7. Term and Termination.
7.1 Term of Agreement. This Agreement will be in effect until it is terminated as permitted herein. For Subscription-based Service Offerings, the subscription will automatically renew as specified in the Service Description, unless terminated as permitted herein. This Agreement may be terminated by email notification to [email protected]. However, no

7.2 Termination for Cause. We may terminate this Agreement effective immediately upon sending you an email notice if you: (a) breach any provision of Sections 3.1 or 3.2; (b) do not resolve the underlying cause resulting in a suspension of your account pursuant to Section 6.1 (other than suspension due to a subpoena, court order, or other request by a law enforcement agency) within 10 days after your account is suspended; (c) commit a material breach of this Agreement that cannot be cured; or (d) terminate or suspend your business.

7.3 Termination for Insolvency. We may terminate this Agreement effective immediately upon sending you an email notice if you: (a) become insolvent, admit in writing your inability to pay your debts as they mature, or make an assignment for the benefit of creditors; or (b) become subject to control of a trustee, receiver or similar authority or any bankruptcy or insolvency proceeding.

7.4 Effect of Termination. Upon the effective date of termination of this Agreement for any reason: (a) all rights granted to you under this Agreement, including your ability to access the Service Offering, will immediately terminate; and (b) you must promptly discontinue all use of the Service Offering and delete or destroy any of our Confidential Information. Deletion and retrieval of Your Content will be handled as set forth in the Privacy Addendum. Section 1.6 (Open Source Software), 3 (Acceptable Use), 4 (IP Ownership), 5 (Orders, Delivery, Payment and Taxes), 7 (Term and Termination), 9 (Disclaimer), 11 (Limitation of Liability), 12 (Confidential Information), 13 (General), 14 (Definitions), 15 (Provisions for Specific Data Centers), and the Privacy Addendum will survive the termination of this Agreement. Termination of your use of the Service Offering (except to the extent that the termination is permitted under Sections 10.3 and 13.3 of this Agreement or Section 3.6 of the Service Description) will not entitle you to any refunds, credits, or exchanges, and you will be liable for all usage and other fees incurred up to the termination effective date, including any monthly billing fees for the remaining term of a Subscription-based Service Offering after the termination effective date.
8. Support and Subscription Services. When applicable, and subject to the terms of this Agreement, we will provide support for the Service Offering in accordance with the terms specified in the applicable Support Policy. We will not provide support to any end users of Your Content.
10. Indemnification.
10.1 Indemnification by You. You will defend and indemnify us against any third party claim arising from or relating to: (a) Your Content; (b) any infringement or misappropriation of any Intellectual Property Rights by you, Users or your suppliers in connection with your use of the Service Offering; (c) any violation of law by you or Users in connection with use of the Service Offering; (d) your or Users’ use of the Service Offering in violation of this Agreement, or (e) your or Users’ use of any Third Party Content. We will (1) provide you with notice of the claim within a reasonable period of time after learning of the claim; and (2) reasonably cooperate in response to your requests for assistance. You may not settle or compromise any indemnified claim without our prior written consent.

10.2 Defense and Indemnification. Subject to the remainder of this Section 10, we will defend you against an Infringement Claim and indemnify you from the resulting costs and damages finally awarded against you to that third party by a court of competent jurisdiction or agreed to in settlement. You will (a) provide us with notice of any Infringement Claim within a reasonable period of time after learning of it; (b) allow us sole control over the claim’s defense and settlement; and (c) reasonably cooperate in response to our requests for assistance. You may not settle or compromise any Infringement Claim without our prior written consent.

10.3 Remedies. If the Service Offering becomes, or in our opinion is likely to become, the subject of an Infringement Claim, we will at our option and expense: (a) procure the rights necessary for you to keep using the Service Offering; (b) modify or replace the Service Offering to make it non-infringing; or (c) terminate this Agreement and refund any pre-paid fees for a Subscription-based Service Offering pro-rated for its remaining term.

10.4 Exclusions. We will have no obligation under this Section 10 or otherwise with respect to any claim based on: (a) a combination of TCS Software with non-TCS products or content, including Your Content; (b) use of the Service Offering for a purpose or in a manner not specified in this Agreement or the Service Description; (c) any modification to the Service Offering made without our express written approval; or (d) any Service Offering provided on a no-charge basis. This Section 10 states your exclusive remedy for any infringement claims.
11. Limitation of Liability.

11.2 Further Limitations. Our licensors and service providers will have no liability of any kind under this Agreement. You may not bring a claim under this Agreement more than eighteen (18) months after the cause of action arises.
12. Confidential Information.
12.1 Protection. A party may use Confidential Information of the other party solely to exercise its rights and perform its obligations under this Agreement or as otherwise permitted under this Agreement. Each party will disclose the Confidential Information of the other party only to the employees, service providers or contractors of the recipient party who have a need to know the Confidential Information for purposes of this Agreement and who are under a duty of confidentiality no less restrictive than each party’s duty under this Agreement. Each party will use reasonable care to protect the confidentiality of the other party’s Confidential Information.

12.2 Exceptions. The recipient’s obligations under Section 12.1 with respect to any Confidential Information will terminate if the recipient can show by written records that the information: (a) was already rightfully known to the recipient at the time of disclosure by the other party; (b) was disclosed to the recipient by a third party who had the right to make the disclosure without any confidentiality restrictions; (c) is, or through no fault of the recipient has become, generally available to the public; or (d) was independently developed by the recipient without access to, or use of, discloser’s Confidential Information. The recipient may disclose Confidential Information to the extent the disclosure is required by law or regulation or the listing rules of any stock exchange. The recipient will provide the other party notice, when practicable, and will take reasonable steps to contest and limit the scope of any required disclosure.
13. General.
13.1 Assignment. You may not assign or transfer this Agreement, in whole or in part, by operation of law or otherwise, without our prior written consent. Any attempted assignment or transfer without that consent will be void. Subject to these limits, this Agreement will bind and inure to the benefit of the parties and their respective successors and assigns.

13.2 Notices. Any notice delivered by us to you under this Agreement will be delivered by email to the email address associated with your account except as otherwise set forth in this Agreement. You will direct legal notices or other correspondence to Thunder Cloud Services, LLC, 2279 N. University Parkway, Suite 208, Provo, UT 84604, United States of America, Attention: Legal Department.

13.3 Modifications. We may change periodically the Service Offering, the terms of your access to the Service Offering, this Agreement, the Service Description, the Privacy Addendum, the Third Party Terms, the Service Level Agreement, or the Support Policy. It is your responsibility to regularly check the Service Offering for updates. We will notify you of any material, detrimental change to this Agreement, the Service Description, the Privacy Addendum, the Service Level Agreement, or the Support Policy. In the case of a material, detrimental change to the Service Level Agreement, we will notify you at least 90 days prior to the effective date of the change. The modified Agreement, Service Description, Privacy Addendum, Service Level Agreement, or Support Policy, as applicable, will become effective as of the date stated in that notification. If we make a material, detrimental change to the Service Offering (other than the termination or modification of any beta feature or functionality), this Agreement, the Service Description, the Privacy Addendum, the Service Level Agreement, or the Support Policy, then you may terminate this Agreement no later than 30 days after the effective date of the change. If you terminate this Agreement pursuant to this Section 13.3, the termination will be effective as of the date we receive your notification, unless you state in your notification an effective date that is later but within 45 days after we receive your notification. If you terminate a Subscription-based Service Offering, we will refund any prepaid fees, pro-rated for the remainder of the term, and less any discounts that would not be earned as of the effective date of the termination. Your continued use of the Service Offering after the effective date of any modification to the Agreement, the Service Description, the Privacy Addendum, the Third Party Terms, the Service Level Agreement, or the Support Policy will be deemed acceptance of the modified terms, as applicable.

13.4 Waiver. The waiver of a breach of any provision of this Agreement will not constitute a waiver of any other provision or any later breach.

13.5 Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement will remain in force.

13.6 Compliance with Laws; Export Control. Each party will comply with all laws applicable to the actions contemplated by this Agreement. You acknowledge that the Service Offering is of United States origin, is provided subject to the U.S. Export Administration Regulations (including “deemed export” and “deemed re-export” regulations), and may be subject to the export control laws of the applicable country. You represent and warrant that (a) you are not, and are not acting on behalf of, (1) any person who is a citizen, national, or resident of, or who is controlled by, the government of any country to which the United States has prohibited export transactions; (2) any person or entity listed on the U.S. Treasury Department list of Specially Designated Nationals and Blocked Persons, or the U.S. Commerce Department Denied Persons List or Entity List, or any similar designated persons list published for the jurisdiction in which the data center you choose for the Service Offering is located; (b) you will not permit the Service Offering to be used for any purposes prohibited by law, including any prohibited development, design, manufacture or production of missiles or nuclear, chemical or biological weapons; (c) Your Content will not be classified or listed on the United States Munitions list or similar list published for the jurisdiction in which the data center you choose for the Service Offering is located, or contain defense articles, defense services or ITAR-related data; (d) Your Content will not require an export license and is not restricted under applicable export control laws from export to any country where TCS or TCS’s service providers maintain facilities or personnel; and (e) you are not subject, either directly or indirectly, to any order issued by any agency of the United States government, revoking or denying, in whole or in part, your United States export privileges. You will notify TCS immediately if you become subject to any such order.

13.7 Government Regulations. For purposes of sales to government entities in the U.S.: The Service Offering and its documentation are deemed to be “commercial computer software” and “commercial computer software documentation,” respectively, pursuant to DFARS Section 227.7202 and FAR Paragraph 12.212(b), as applicable. Any use, modification, reproduction, release, performing, displaying or disclosing of the Service Offering and documentation by or on behalf of the U.S. Government will be governed solely by the terms and conditions of this Agreement.

13.8 Force Majeure. We will not be liable for any delay or failure to perform any obligations under this Agreement due to any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications or other utility failures, earthquakes, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism or war.

13.9 Construction. The headings of sections of this Agreement are for convenience and are not for use in interpreting this Agreement. As used in this Agreement, the word ‘including’ means “including but not limited to.”

13.10 Governing Law. This Agreement is governed by the laws of the State of Utah, United States of America (excluding its conflict of law rules), except as follows: for Service Offering purchases where you choose a data center that is outside the United States of America, the governing laws are those of the country in which the data center is located (excluding its conflict of law rules). The United Nations Convention for the International Sale of Goods does not apply. This Agreement does not affect your statutory rights that cannot be waived or changed by contract.

13.11 Third Party Rights. Other than as expressly provided in this Agreement, this Agreement does not create any rights for any person who is not a party to it, and no person who is not a party to this Agreement may enforce any of its terms or rely on any exclusion or limitation contained in it.

13.12 Order of Precedence. The terms of this Agreement will supersede and control over any conflicting or additional terms and conditions of any other purchasing related document issued by you.

13.13 Entire Agreement. This Agreement, as it may be revised by us, is the entire agreement of the parties regarding its subject matter. This Agreement supersedes all prior or contemporaneous communications, understandings and agreements, whether written or oral, between the parties regarding its subject matter.
14. Definitions.
14.1 “Confidential Information” means non-public technical, business or other information or materials disclosed or otherwise made available by one party in connection with the Service Offering that are in tangible form and labeled “confidential” or the like, or are provided under circumstances reasonably indicating their confidentiality. Our Confidential Information includes: (1) Login Credentials; and (2) any information or materials relating to the Service Offering.

14.2 “Infringement Claim” means any third party claim that any TCS Software used to provide the Service Offering infringes any patent, trademark or copyright of the third party, or misappropriates a trade secret (but only to the extent that the misappropriation is not a result of your actions) under the laws of: (a) the United States; (b) Canada; (c) the European Economic Area member states; (d) Australia; (e) New Zealand; (f) Japan; or (g) the People’s Republic of China, to the extent that those countries are part of your places of use of the Service Offering.

14.3 “Intellectual Property Rights” means all worldwide intellectual property rights, including copyrights, trademarks, service marks, trade secrets, patents, patent applications, and moral rights, whether registered or unregistered.

14.4 “Login Credentials” mean any passwords, authentication keys or security credentials that enable your access to and management of the Service Offering.

14.5 “OnDemand-based Service Offering” means a Service Offering for which you pay for actual usage in arrears on a periodic basis, as specified in your Order.

14.6 “Order” means the internet order page, or other ordering document, that specifies your purchase of the Service Offering.

14.7 “Privacy Addendum” means the then-current version of the Service Offering Data Privacy Addendum document at

14.8 “Service Description” means the then-current version of the Service Offering Service Description document available at

14.9 “Service Level Agreement” means the then-current version of the Service Offering Service Level Agreement document available at

14.10 “Subscription-based Service Offering” means a Service Offering for which you pay in advance for use of the Service Offering for a fixed period as specified in your Order. A Subscription-based Service Offering may also include optional services (e.g., add-ons) and metered usage components.

14.11 “Support Policy” means the then-current version of the Service Offering Support Policy document available at, which we may modify from time to time.

14.12 “Third Party Content” means third party data, service, content, software or applications, including open source software.

14.13 “Third Party Terms” means the then-current version of the third party terms applicable to Third Party Content that you obtain in connection with the Service Offering that are available at

14.14 “User” means any person that accesses Your Content or uses the Service Offering under your Login Credentials.

14.15 “TCS Software” means the software programs listed in our commercial price list.

14.16 “Your Content” means any and all applications, services, files, information, data or other content uploaded to or published or displayed through the Service Offering by you, Users, or us (acting upon your instructions as part of a service).

Scott Shields, MBA, J.D.
(385) 204-2210
[email protected]

TCS Privacy Policy

Effective Date: June 1, 2017
General Information
TCS respects the privacy of our customers, business partners and other visitors to our websites. We recognize the need for appropriate protections and management of your personal information that you provide to us. TCS has therefore established this Privacy Policy to assist you to understand what personal information we collect and how that personal information is used. This Privacy Policy applies to data collected by Thunder Cloud Services, LLC and its related entities in your jurisdiction ("TCS") through the website and other webpages which we operate and in which we post a direct link to this policy.
What personal information does TCS collect?
On TCS web sites, you can order products or services, register products, request information, subscribe to marketing or support materials, register to a secure extranet site to obtain access to product information, support, services and training. TCS may collect information about individuals such as their name, address, telephone number or email address, user IDs and passwords, billing and transaction information, credit card or other financial information and contact preferences. Additionally, TCS may collect information about your interactions and experiences on our websites, such as which pages you visit, what content you view and how often you come to our sites. Personal information collected online may be supplemented with information you provide to TCS through other TCS services, as well as other sources such as trade shows or seminars, and other data appending methods such as spot tags, tracking and cookies as referenced below.
How does TCS use personal information?
TCS will use personal information to provide customers, business partners and website visitors with information, special offerings, sales alerts and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order; to communicate with you; to deliver products/services to you; to improve our products, services, offerings, performance of our websites and the overall visitor experience; to bill you for products/services you purchased; and to provide ongoing service and support. If you do not provide us with your personal information, we may be unable to complete these functions. We may also pass on your information to a third party, such as a partner, if you have asked us to do so. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes.
With whom does TCS share personal information?
TCS contracts with third party service providers and suppliers (including distributors and resellers) to deliver certain products, services and customer solutions. TCS may share personal information with its service providers and suppliers to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support the customers' business needs. Third party service providers and suppliers receiving personal information are expected to apply the same level of privacy protection as contained in this Privacy Policy. They are required to keep confidential the personal information received from TCS and may not use it for any purpose other than as originally intended.

Some TCS services may be co-branded and offered in conjunction with another company. If you register for or use such services, both TCS and the other company may receive information collected in conjunction with the co-branded services.

Except as described in this Privacy Policy, TCS is not in the business of selling or renting your information to others and will not share personally identifiable information with other third parties without your permission, unless required by, or in connection with, law enforcement action, subpoena or other litigation, or applicable law or in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business, or within the group of affiliated TCS companies, if and to the extent legally permissible.

We reserve the right to fully use and disclose any information that is not in personally identifiable form.
Transfer of Your Information to Other Countries
Given that the Internet is a global environment and TCS a global business, using the Internet to collect and process your information necessarily involves the transmission and storage of data on an international basis. Therefore, by using our website and applications and communicating electronically with us, you acknowledge our processing of your information in this way. In addition, we may share your information with other TCS affiliates, subsidiaries and service providers for the purposes described in this Privacy Policy, some of whom may be based in international territories (e.g. the United States, Canada, and India) which have data protection standards that are different to those in your country of residence. However, we will take steps to ensure that all information collected through our website and applications is treated securely and in accordance with this Privacy Policy.

TCS recognizes the Safe Harbor framework for the transfer of personal data to the USA has been invalidated by the European Court of Justice. We will take adequate contractual or other steps to protect the relevant personal data in accordance with European and/or Swiss data protection law. Additionally, TCS's self-certification commitments remain and we continue to comply with the principles under the US-EU Safe Harbor and US- Swiss Safe Harbor framework. For further information on Safe Harbor and its status, please visit
Communication Preferences
If you would like to receive or unsubscribe from receiving marketing communications, please email your request to [email protected]
Access and Correction
If you would like to request access to or have a correction made to personal information that we may have collected from you (possibly subject to handling fees), please send an email containing the correction(s) to [email protected] To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID, before granting access to data.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security of Personal Information
TCS is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, TCS employs industry-standard controls including physical access controls, encryption, Internet firewalls, intrusion detection, and network monitoring. In addition, access to confidential information is limited to those individuals and agents having a need to know.
Forums and Blogs
Some of TCS's websites allow our users to publish content via discussion forums, blogs, user-editable documents, and commenting systems. Any information that is disclosed in these forums becomes public information which could be read, collected or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information.

TCS may, from time to time, send an email regarding our products and services to users who have posted to our discussion forums, blogs, user-editable documents, and commenting systems. Each participant's opinion expressed is his or her own and should not be considered as reflecting the opinion of TCS. Note also that your use of these online communication tools is subject to our Terms of Use, which contain disclaimers, limitations of liability and a choice of Utah law. Personal information given to TCS may be transferred across state and country borders for data consolidation, storage and simplified information management.
Cookies, Logging and Spotlight Tags
TCS uses cookies on some of its web sites. Information collected by cookies (as described below) may be tagged to your personal information, including your contact information, device information or other personal information which you have provided to TCS.

Cookies are small amounts of data sent to your browser from a web server and stored on your computer’s hard drive. Cookies can help a website recognize repeat users and allow a website to track web usage behavior. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. If a cookie is placed, thereafter when you visit a web site, a message is sent back to the web server by the browser accessing the web site. You can set your browser to notify you when you are sent a cookie, and you may also elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of web sites.

TCS uses some cookies that are strictly necessary for the delivery of services on our website. Cookies that are strictly necessary allow us to improve the safety and security of our website, authenticate account users, allow you to access your private accounts on our site, allow you to sign into many portals with the use of only one login, balance the traffic on our site, and remember information that you have submitted on forms when you request services on our site.

TCS also uses cookies to improve our services and personalize your web-browsing experience, such as by gaining a better understanding of your interests and requirements regarding our website. Cookies that TCS uses to improve your website experience may remember your language and site preferences, invite you to participate in surveys and evaluations, show you when you are logged into our system and allow you to remain logged-in for a period of time, provide you with support services including our live chat service, remember your login information, and prepopulate forms that you have already completed.

TCS also uses 'performance' cookies that collect information about how you use and navigate through our websites, including which pages and content you visit, and if you experience any errors. These cookies provide statistics on how our website is used and how often you visit our site. Performance cookies help us improve our website by measuring any errors, test different designs on our site, and help us measure the traffic on our site so that we can optimize our content accordingly.

Some TCS pages use cookies that permit select third party partners to serve you TCS-related content, including TCS advertisements, on their sites or elsewhere on the Internet. This is based on your prior visits to our site. Additionally, third parties may use cookies to allow you to link to social networking sites like Facebook and LinkedIn, collect information about page visits, and may analyze your activity and your purchase selections in our online store. As noted above, you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. Alternatively you may use the third parties' own tools to prevent these cookies.

As is true of most websites, TCS collects and/or logs Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the TCS web site, the website visitor’s location, the files visited, the time spent in each file, and the time and date of each visit. TCS collects these through the use of log files and web beacons.
Links to Non-TCS Websites and Third Parties
The TCS web sites may provide links to third-party web sites for your convenience and information. If you access those links, you will leave the TCS website. TCS does not control those sites or their privacy practices, which may differ from TCS policy. We do not endorse or make any representations about third party web sites. The personal data you choose to give to unrelated third parties is not covered by the TCS Privacy Policy. We encourage you to review the privacy policy of any company before submitting your personal information. Some third party companies may choose to share their personal data with TCS; that sharing is governed by that third party company's privacy policy.
Hosted Data
TCS's obligations with respect to personal data that may be accessed due to TCS's role as a cloud services and Infrastructure-as-a-Service provider, such as personal data stored or transferred by customers through TCS's hosted service offerings are defined in our agreements with our customers and are not governed by this Privacy Policy. Contact Information and Complaints Process

If you have any questions regarding this Privacy Policy or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing to Thunder Cloud Services, LLC, 2279 N. University Parkway, Suite 208, Provo, Utah 84604 or email: [email protected] In order for us to deal with your question or complaint, you will need to provide us with sufficient details regarding your complaint together with any supporting evidence.

We will refer your complaint to our Privacy Team who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you.
Changes to this Policy
TCS will review and update this Privacy Policy periodically and will note the date of its most recent revision above. If we make material changes to this Privacy Policy, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how TCS is protecting your information.

Scott Shields, MBA, J.D.
(385) 204-2210
[email protected]

Export Control Policy

TCS U.S. Export/Re-Export Laws and Regulations
Thunder Cloud Services, LLC (“TCS”) is committed to complying with all applicable U.S. export/re-export laws and regulations. We observe applicable restrictions on the export and re-export of our products, services, or technical data.

If you are exporting or re-exporting TCS products, services, or technical data, U.S. export control applies to you, and you are required to ascertain your compliance obligations.

Please contact the TCS Legal Department with any questions regarding export compliance for our products, services, or technical data at [email protected]
Laws and Regulations
The U.S. Department of Commerce and the U.S. Department of the Treasury administer and enforce the following export compliance laws and regulations:
  • Export Administration Regulations (EAR), 15.C.F.R. Parts 730 et seq., administered by the Department of Commerce
  • Foreign Assets Control Regulations and other related sanctions programs regulations, 31C.F.R. Parts 500 et seq., administered by the Department of the Treasury
It is important to note that an export or re-export transaction need not necessarily involve a sale of product. Exports or re-exports can also include the shipment or electronic transmission of software or technology for beta, quality assurance, demonstration, or other purposes. The release of software source code or technology within the U.S. to a non-U.S. national or non-permanent resident alien is also an export.
Prohibited Countries
TCS prohibits any export or re-export of TCS products, services, or technical data to any destinations subject to U.S. embargoes or trade sanctions. The following countries are subject to U.S. embargo or restricted trade sanctions:
Cuba, Iran, North Korea (Democratic People's Republic of Korea), Sudan and Syria
Export Restrictions
The U.S. Department of Commerce and the U.S. Department of Treasury administer and maintain exclusion lists. TCS does not ship products to any entity or individual, whether in the U.S. or abroad, specified on these lists.

U.S. Department of Commerce Denied Persons List
U.S. Department of Commerce Denied Entity List
U.S. Department of Commerce Unverified List
U.S. Department of Treasury Specially Designated Nationals List
U.S. Department of State Debarred List
U.S. Department of State Nonproliferation Sanctions

Scott Shields, MBA, J.D.
(385) 204-2210
[email protected]

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